Privacy Policy

Last updated: July 2026

At The Story Garden, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights.

By using our website or subscribing to our service, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Story Garden provides personalised digital bedtime stories for children, delivered by email.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.

2. Information We Collect

When you subscribe or use our services, we may collect information including:

Parent or guardian’s name.
Email address.
Payment email address (if different).
Child’s first name.
Child’s age range.
Child’s favourite interests and optional story preferences.
Information you provide when contacting us.
Technical information about your use of our website, such as browser type, device information and IP address.

We only collect information that is necessary to provide and improve our services.

3. How We Use Your Information

We use your information to:

Create personalised bedtime stories.
Deliver stories by email.
Process subscription payments.
Manage your subscription.
Respond to customer enquiries.
Process refund requests.
Improve our website and services.
Meet our legal and regulatory obligations.

We do not sell your personal information.

4. Payments

Payments are securely processed by Stripe.

We do not store or have access to your full payment card details.

Payment information is handled in accordance with Stripe’s own privacy and security standards.

5. Artificial Intelligence

The Story Garden uses artificial intelligence to help create personalised stories.

The information you provide, such as your child’s first name, age range and favourite interests, is used solely for the purpose of generating your personalised stories.

We take reasonable steps to ensure your information is handled securely throughout this process.

6. Email Communications

We use your email address to:

Send your personalised stories.
Send important information about your subscription.
Respond to customer support requests.
Notify you of significant changes to our service or policies.

If you choose to receive marketing emails, you may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us.

7. Cookies

Our website may use cookies and similar technologies to:

Keep the website working correctly.
Improve performance.
Understand how visitors use our website.
Support website security.

Where required by law, you will be asked for your consent before non-essential cookies are used.

8. How We Store Your Information

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

Your information is only retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

9. Sharing Your Information

We only share your information where necessary to provide our services.

This may include trusted service providers who help us with:

Payment processing.
Website hosting.
Email delivery.
Secure cloud storage.
Customer support.
Website analytics.

These providers are required to protect your information and only process it on our behalf where appropriate.

We may also disclose information where required by law.

10. Children’s Information

Our service is purchased by parents or guardians.

We only collect the minimum information necessary to personalise stories for your child, such as their first name, age range and story preferences.

We ask that you do not provide unnecessary personal information about your child.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our website.

12. Data Retention

We retain your information only for as long as necessary to:

Provide your subscription.
Maintain your account.
Meet legal and accounting requirements.
Resolve disputes.
Prevent fraud.

When your information is no longer required, it is securely deleted or anonymised where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and the date at the top of this page will indicate when it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

If you are not satisfied with our response, you may have the right to make a complaint to the UK Information Commissioner’s Office (ICO).

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